If you choose to cancel a booking, we'll calculate and initiate the refund according to the following schedule, based on how close you are to the booking's start time. This helps us account for operational costs while offering flexibility.

Cancellation Tier	Fee Withheld (from Total Rental Amount)
Within 24 hours of the booking start time	100% (Full amount retained)
From 24 hours up to 72 hours before the booking start time	50% of the total amount
More than 72 hours before the booking start time	20% of the total amount

Your data is used responsibly to make your journeys smoother and more enjoyable, with a focus on innovation not always emphasized by competitors:

Once the applicable fees are subtracted, any remaining balance will be refunded to your original payment source. For instance, if you cancel a self-drive rental more than 72 hours in advance, we'll only deduct 20% before processing the rest.

We employ cookies and similar tools to enhance your experience, but with user-friendly options that go beyond basic consents:

For last-minute changes, such as canceling within 2 hours of your scheduled pickup or not showing up for the reservation, we classify this as a 'No-Show'. In these situations:

No portion of the rental amount will be refunded.

We will return only the security deposit, if one was paid, after verifying there are no additional charges or penalties.

This approach ensures we can reallocate resources efficiently and maintain fairness for all customers.

We aim to handle your refund quickly and efficiently. Typically, refunds for standard cancellations are completed within 3-5 business days from the time we receive your request. Please note that processing times may vary based on your bank or payment provider.

If we need to cancel your booking because a vehicle isn't available—due to issues like damage, accidents, or maintenance—we'll take full responsibility. In such cases:

A complete refund of the booking amount will be issued to your original payment method without any deductions.

The refund process generally takes 3-5 business days to ensure all verifications are complete.

Our team will notify you promptly and assist with alternative options, such as rescheduling or suggesting similar services.

We understand that unexpected issues can arise during your trip, and we're committed to supporting you. Reimbursements are available under specific conditions to cover certain repair costs:

For minor fixes, such as refilling coolant or replacing a bulb, where the cost is less than INR 1,000, we'll reimburse the full amount upon verification.

If repairs exceed INR 1,000, you must contact us for approval before proceeding; otherwise, we won't be able to offer reimbursement.

To claim reimbursement, provide a valid receipt (printed or handwritten) that includes your name for our records.

We reserve the right to review and investigate all claims internally before approving any payments, ensuring fairness and accuracy.

This policy helps us manage costs effectively while prioritizing your satisfaction.

If you paid a refundable security deposit when booking a vehicle, we'll process its return within 3-5 business days after the booking ends. However, deductions may apply for:

Any minor damages incurred.

Outstanding fines or challans (traffic violations) associated with the vehicle.

We'll deduct only what's necessary and provide a detailed breakdown in your refund confirmation email.

By choosing Inyatri, you're opting for a service that values your time and money. We encourage you to review this policy before making any bookings, and if you need help with a cancellation or refund, reach out to our support team at hello@inyatri.com.

Thank you for trusting Inyatri with your travels!

You have the flexibility to cancel your booking up to 1 hour before your trip begins, with no cancellation fees applied to any of our services. That said, sudden cancellations can affect our drivers' earnings, so we strongly encourage you to notify us immediately if your travel arrangements change. This helps everyone stay prepared and minimizes disruptions. Canceling is straightforward—simply do it through our website or the Inyatri App.

Any cancellations done within 30 minutes of your trip start time would result in retention of whole amount paid while doing your booking.

If you qualify for a refund according to the guidelines in the 'Cancellation and Returns' section above, we'll ensure the amount is returned to your original payment method within 5-7 business days. Should you encounter any delays or concerns, feel free to reach out to our support team at hello@inyatri.com for prompt assistance.